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Job Title : Associate Technical Analyst
Job ID : 00002MZA
Job Field : Operations
Primary Location : Asia Pacific-India-West Bengal-Kolkata
Schedule : Full-time
Shift : Rotating
Job Description :
- Ability to work under pressure and deliver within limited timescales, whilst maintaining quality
- Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
- Identifying the customer’s request accurately. The requests should be analysed and processed by following the standards, procedures, policies and group guidelines.
- To handle acceptable volumes of user requests and complete them in the specified Turn Around Time thereby contributing to PLA with Business Area.
- Perform on tasks as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
- Advise users (where applicable) in a structured manner with adequate explanation of issues, communicate as per group guidelines and establish positive relationships and maintain effective liaison with all departments.
- Strong interpersonal skills & good customer service skills
- Good communication skills, both verbal and written
- Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills
- To work in 24/7 environment.
About the company :
HSBC’s origins in India date back to 1853, when the Mercantile Bank of India was established in Mumbai. The Bank has since, steadily grown in reach and service offerings, keeping pace with the evolving banking and financial needs of its customers.In India, the Bank offers a comprehensive suite of world-class products and services to its corporate and commercial banking clients as also to a fast growing personal banking customer base.
